Amendments to your booking & cancellations
Booking Your Transfer
Flight Cancellations
Lost Property
Luggage Allowance
Reconfirming Your Return Transfer - It’s essential that you reconfirm the details of your return transfer.
Transfer Service Options
Travelling with Children
Your Transfer


Your Transfer

On arrival, once you have collected your bags and cleared Customs, make your way to the meeting place detailed on your booking instructions. In some airports we or our supplier will have a desk; in others you’ll see our driver, or representative holding a sign. You’ll have to show your driver or representative your booking confirmation to board your transfer vehicle.

If you can’t find your driver or our representative, please call us on the emergency number detailed on your booking confirmation.


Drop-off and pick-up points: All of our private transfers provide a door to door service, unless your accommodation is only accessible on foot, in which case we’ll drop you off and pick you up as close to your accommodation as possible.

If you’ve booked a shuttle transfer, depending on the vehicle access, you will be dropped off at your accommodation, at a nearby accessible hotel, or at a central point in resort. On your return shuttle transfer you’ll normally be picked up from the same place you were dropped off at.

Your pick up time for your departure transfer is confirmed the day before you are due to leave, by SMS to the mobile phone number you provide on the booking form.


All transfers are no smoking.

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