The following terms apply in relation to contracts arranged by VaVroom.com, as agent for the supplier, for transfers between the departure points and destinations specified in the written confirmation issued by VaVroom.com, which is the trading name of Ski-Lifts Limited.
References to “you” and “your” in these terms and conditions mean all passengers listed in the written confirmation (including anyone who is substituted or added at a later date). “We”, “us” and “our” means VaVroom.com
1. VaVroom.com
1.1 VaVroom.com is a trading arm of Ski-Lifts Ltd, which is a limited company registered in England, whose registered office address is 98 Hartle Lane, Belbroughton, West Midlands, DY9 9TN, England.
1.2 VaVroom.com is at all times acting as the duly authorised agent of the supplier nominated on the written confirmation issued by VaVroom.com (“the written confirmation”). The terms and conditions applicable to the contract between you and the supplier are set out in the booking conditions of the supplier and a copy of those booking conditions will be supplied on request. Since VaVroom.com acts as agent, it cannot accept any liability arising from the provision of the transfer services to you by the supplier.
2. Status of the Passenger(s) and their agents
The purchaser of the transport services specified in the written confirmation (the “Lead Party”) and all of the other passengers listed in the written confirmation are the “other party” to the contract with the nominated supplier. If the contract is made by an agent, or any other person acting on behalf of the passengers whose names appear on the written confirmation, then that agent or other person is acting as the agent of the passengers.
3. Booking and payment
3.1 Payment is required for the transfer at the time of booking. It is possible in certain cases for part payment to be made, but this will be decided on a case by case basis. VaVroom.com will produce written confirmation of the details regarding the booking, either by email or fax following the initial payment.
Where two or more people are included on the same booking, the person purchasing the booking shall be deemed to be acting as an agent for both, or all members of the party and accepts these booking conditions on behalf of each member of the party.
Where a booking is made by telephone, the booking is subject to, and the client accepts, VaVroom.com’s Terms and Conditions.
Where VaVroom.com book for travel on services provided by operators other than VaVroom.com, we do so as agents for the operator concerned whose own conditions of carriage will apply and our liability will be confined to travel on our own services.
The confirmation email is your ticket. This must be presented to your driver for both the outward and return trip.
It is the responsibility of the customer that all the information on their VaVroom.com booking confirmation is correct. VaVroom.com accepts no responsibility for incorrect information given by a customer that results in either a flight being missed, or a driver failing to be at the arrival airport in question to pick-up up a customer(s).
The destination and pick-up addresses on your confirmation are the address to which you will be delivered and picked up. Should you wish to change these or any other details, this must be done in writing by either email or fax directly with VaVroom.com at least 5 days prior to the date of travel. If VaVroom.com does not receive details of your accommodation location within this time you will be dropped off at the tourist information office in the relevant location.
4. Child Seats
The EU directive 2003/20/EC states that children must use an appropriate child seat until they reach 12 years of age or until they reach a height of 135 cm. However there is an exemption for licensed taxis. If no child seat is available, children of three years of age and over may travel as long as they wear an adult seat belt. Children under three years of age may be transported without a safety restraint as long as they travel in the rear of the vehicle.
5. Child Pricing
5.1 Shuttles: On shuttles, all children and infants count towards the occupancy of the vehicle, regardless of age and thus should be included in the total number of passengers at the time of booking. If you require a child seat, we strongly recommend that you bring your own due to the variation in quality and availability across destinations. In some areas we can request local child seats on your behalf. If a child seat is provided by the transport company, a charge will apply.
5.2 Taxis and private transfers (other than private coach transfers) All children and infants count towards the occupancy of the vehicle, regardless of age, and thus should be included in the total number of passengers at the time of booking. If you require a child seat, we strongly recommend that you bring your own due to the variation in quality and availability across destinations. In some areas we can request local child seats on your behalf. If a child seat is provided by the transport company a charge will apply.
6. Wheelchairs
We are able to transport manual, folding wheelchairs in our vehicles, but ask passengers to advise VaVroom.com at the time of booking. This is vital to ensure that the correct vehicle is available to meet your specific requirements.
7. Amendments to bookings
Should you wish to change any information details e.g. flight number, flight timings, accommodation name or address, mobile number, arrival or departure dates, resort, passenger numbers, or vehicle size details, please do this by emailing info@vavroom.com There may be an administration charge.
We will only accept confirmation from the person who made the original booking. If you are under the age of 18 (on date of departure) and your parents or guardians are not travelling with you, a letter of consent has to be sent stating that you are allowed to travel without their supervision.
Please email info@vavroom.com including the booking reference, departure date and lead name of the party.
7.1 On Line Amendments to your existing booking
Changes to existing bookings are possible and can be made on-line in our booking amendments section, certain conditions and charges may apply when changing transfer details. If charges or fees apply they will be taken from the original card details given.
8. Cancellation
8.1 Customers are entitled to cancel the booking by email or fax. Cancellations must be made at least 14 days before the time of travel. In the event of a cancellation by the customer, the client will receive an email confirming the cancellation. Note that a request for cancellation will only be accepted by email of fax from the Lead Passenger.
The following cancellation policy applies. Inside 14 days of the departure date 100% cancellation fees - no monies will be refunded. 15 - 60 days prior to the departure date 25% of the cost of the booking will be charged. Outside of 60 days of departure a 10% administration fee per booking will be charged.
9. Late bookings
Bookings can be made up to 48 hours before departure and the above terms apply regardless of booking date.
10. Baggage allowance and declaration
All baggage must be clearly labelled with the owner’s name and the destination address. Each passenger named on the written confirmation is entitled to have carried with him on the relevant transfers up to two items of baggage, i.e. one suitcase which should not exceed 70cm x 40cm x 20cm and one piece of hand luggage. Carriage of any baggage exceeding these measurements will be subject to available baggage hold space and may be declined. If a passenger requires carriage of baggage in excess of this allowance (e.g. suitcases exceeding the maximum permitted size, skis, golf clubs, snowboards, wheelchairs/scooters etc) we must be informed at the time of booking. VaVroom.com reserves the right to make a charge for excess baggage, which must be paid prior to transportation, or to refuse carriage of the excess items.
11. Conditions of carriage
11.1 The nominated supplier, its drivers and appointed agents, including VaVroom.com, reserve the right to refuse to carry any person who is, or appears to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. No refunds will be made in those circumstances.
11.2 Passengers are not allowed to consume alcohol on any of our vehicles. Smoking is not permitted unless express permission has been given by the driver. All vehicles provided by the suppliers are fully insured for passenger and third party claims, as required by the local law. Passenger’s baggage is, however, carried entirely at their own risk and no responsibility can be accepted for loss or damage by VaVroom.com. VaVroom.com will not accept responsibility for any costs incurred or the making of any arrangements in returning the items to passengers.
11.3 Whilst all reasonable efforts will be made by the supplier, there is no guarantee that the vehicle will arrive on time in order to begin the period of hire, nor that it will reach its destination on time. VaVroom.com will not incur any liability in the event of such a delay. VaVroom.com and our nominated suppliers overseas will endeavour to monitor any flight delays affecting arrival transfers. Whilst every effort is taken to monitor such situations, we do ask that VaVroom.com are advised of any new estimated arrival times when available (and if practical) so that services can be rescheduled accordingly. Shared shuttle clients encountering a flight delay will normally be re-allocated the next available service to their resort subject to availability.
11.4 If the arrival flight is diverted, we recommend that you contact VaVroom.com, or our nominated supplier via the telephone numbers provided. Whilst every effort will be made to accommodate changes of this nature, an additional charge maybe applied.
11.5 Carriage by shared shuttle transfer will only be to and from destinations which are Tourist Board registered properties unless specifically agreed in advance. Clients having pre-booked private transfers are required to supply full address details at the time of booking. As agents for the nominated supplier, VaVroom.com accepts no liability for the failure of the nominated supplier to perform the contract, or for any other incident in connection with the contract.
11.6 We will, nevertheless, do all we reasonably can to ensure that the transfers are completed in accordance with the contract. VaVroom.com will accept no liability for any difficulty or service failure if clients are not in possession of the appropriate transfer documentation outlining our arrival and departure procedures at their time of travel. We will not agree to any refund or compensation claims resulting from any service failure if passengers do not adhere to the procedures stated.
11.7 Our nominated local supplier will endeavour to carry shared shuttle passenger(s) with the minimum discomfort and inconvenience to his/her specified destination providing that this is a Tourist Board registered hotel, apartment or other Tourist Registered facility with full address. However circumstances beyond our control may prevent the achievement of this. The following are examples of circumstances which are not within our reasonable control (“Force Majeure Event”):
* accidents causing delays to the vehicle
* exceptional or severe weather conditions
* compliance with requests of the police
* deaths and accidents on the road
* vandalism and terrorism
* unforeseen traffic delays
* industrial action by third parties
* problems caused by other customers
* other circumstances affecting passenger safety
* road closures due to local fiestas or other events
* properties that are not accessible to type of service booked
* acts of God, flood, earthquake, avalanche or any other natural disaster
* epidemic or pandemic
* war, threat of war or similar
* fire or explosion
* terrorist attack or riots.
11.8 VaVroom.com shall not be in breach of these terms and conditions, nor liable for any failure or delay in the performance of any of our obligations under these terms and conditions arising from a Force Majeure Event.
11.9 In very rare cases the nominated local supplier may drop or collect passengers from a different point other than the accommodation address if the carriage to the exact specified accommodation may cause unreasonable delay or inconvenience for other passengers.
11.10 If the nominated supplier were to fail for any reason within their/our control to deliver passengers to their confirmed destination, we will endeavour to provide a suitable replacement. Any reimbursement made by VaVroom.com for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi.
11.11 Customers booked on to shared transfers agree to wait up to one hour once they have come through into arrivals at the airport. In the case that customers have to wait longer than hour, Vavroom will endeavour to make alternative arrangements in order for their transfer to be made.
11.12 Customers booked on a shared transfer from GenevaAirport who are arriving on the French side must make your own way to the Swiss side. We only offer a private service from the French side of the airport.
11.13 The customer may request specific pickup times or drop off times at the airport that do not relate to flight times. For private transfers Vavroom will meet you at this time. For shared transfers you agree to wait for up to one hour from the specified pick up time.
11.14 All luggage must be clearly labelled with the owners name and destination address. Customers are limited to two items of luggage (one usual holiday luggage bag and small hand luggage bag), and a ski or snowboard bag. Any excess luggage must be declared at the time of booking. In the event of a client having excess luggage, Vavroom reserves the right to charge an excess baggage allowance, or refuse to transport the items.
11.15 Vavroom reserves the right (and delegates to its drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle, or the other passenger(s).
11.16 Customers who soil the interior of a van due to excess alcohol consumption, or drugs, are liable to an on the spot fine of 50 euros. This fine is payable immediately to the Vavroom driver. If the customer refuses to pay, or has no money with which to pay, then a 50.00 euros valet cleaning fee will be taken on the credit card which was used to pay the airport transfer.
11.17 Parents, or minders (or friends over 18 years) of children and adolescents under the age of 18 years, are responsible for the conduct of these minors while in the Vavroom vehicles, and will be held responsible for any damage caused by the aforementioned minors.
11.18 Any damage caused to a Vavroom vehicle by a customer must be paid for immediately. If payment cannot, or will not, be made then Vavroom will be forced to take legal action against the customer(s) in question.
11.19 Passengers are not allowed to take into our vehicles any alcoholic drinks for the purpose of consuming such drinks on our vehicles. Smoking is not permitted in Vavroom vehicles.
12. Liability
12.1 We have a duty to select suppliers of transfer services using reasonable skill and care. We have no liability to you for the actual provision of the transfer services (unless it is proved that we have breached our duty to use reasonable care in selecting the third party supplier and you have incurred loss or damage as a result).
12.2 We, and each of our group companies, officers and employees exclude all liability and responsibility for any amount or kind of loss or damage that you may incur (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable) in connection with your booking; the transfer services; and/or your use of the Website.
12.3 We exclude all representations and warranties relating to the transfer services that you have booked through us to the fullest extent permitted by law.
12.4 Our liability to each passenger, except in cases involving death or personal injury, shall be limited to a maximum of twice the cost of each passenger’s booking for the transfer services.
12.5 Nothing in these terms and conditions excludes or limits:
1. our liability to you for any death or personal injury resulting from our negligence;
2. any of your other statutory rights as a consumer that cannot be excluded or limited.
13. Complaints
VaVroom.com take all customer service matters very seriously. If you experience a problem during your trip, please inform the relevant supplier. If your complaint is not resolved locally, we ask that you contact VaVroom.com in writing within 28 days of the date of the transfer, so that any issues can be investigated. Details must be received by email at info@vavroom.com. All feedback must be received in writing and no verbal statements can be accepted. We do endeavour to resolve any complaints received in writing within 28 days where possible.
14. Travel Insurance
We consider travel insurance and “supplier failure” insurance to be essential and strongly advise you to arrange for appropriate travel insurance to cover you for a comprehensive range of events including cancellation, baggage loss, accidents and health issues whilst you are away. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We strongly advise you to read the policy details carefully and to take them with you on your trip.
15. Severability
If any provision, or part of a provision of these terms and conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part-provision will be struck out of these terms and conditions and the remainder of these terms and conditions will apply as if the offending provision or part-provision had never been agreed.
16. Assignment
You may not transfer any of your rights or obligations under these terms and conditions without our prior written consent. We may transfer any of our rights or obligations under these terms and conditions without your prior written consent.
17. Privacy
We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy.
18. Conflict with the Supplier's Booking Conditions
If there is any conflict between these terms and conditions and the supplier’s and/or travel agent’s booking conditions, then these terms and conditions shall prevail.
19. Governing law and jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the English courts
20. Enforceability Clause
In the event any portion of this Agreement is found to be invalid or unenforceable, the reminder shall remain in full force and effect.